Refund Policy

At sheenamatthews.com, we believe in being clear and transparent about our services and policies.

Due to the nature of our products and services—which include digital downloads, personalized training plans, and nutrition guides—ALL SALES ARE FINAL and non-refundable.

By purchasing from sheenamatthews.com, you acknowledge and agree to the following terms:

• Digital Products: Once delivered (including eBooks, meal plans, templates, or downloadable files), digital products cannot be returned or refunded.
• Personalized Coaching Services: Monthly training or nutrition plans are custom-built for each client. Because these are personalized, they are non-refundable once delivered.
• Subscriptions: You may cancel your subscription at any time to prevent future billing. However, payments already processed for the current billing period are non-refundable.
• No Partial Refunds: We do not offer partial refunds for unused weeks, canceled sessions, or failure to download digital products.
• Exceptions: In the unlikely event of a billing error on our end, please contact us immediately so we can resolve it.

We are committed to providing quality service and are always happy to clarify questions about your purchase.

If you have any concerns about your order, please email us at info@sheenamatthews.com